Legal information

Hotel le Catalan

Reason company name of operating company : SARL SE Le Catalan
Head office address:
Route de Cerbère, 66 650 Banyuls sur mer
Email : hlecatalan@wanadoo.fr
Telephone : 04 68 88 02 80
Social Capital : €7,622
Individual VAT identification number : FR20412216764
RCS number: Perpignan B 412 216 764
Siret number : 41221676400016
Photo credit : ©Eliophot

Responsibility

By accessing this site, you are informed that the use of the Internet requires compliance with a set of legislation relating in particular to copyright and the Data Protection Act. SARL SE Le Catalan and ELIOPHOT cannot be held responsible for any errors or omissions, and the publisher also reserves the right to modify and update the data on the site at any time.

Copyright

In application of the French Code of Intellectual Property, the reproduction for any use other than private, the sale, the distribution, the publication, the adaptation or the communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the above-mentioned rights holders.

Informatics and liberties

Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with the law n° 7817 of 6/01/78 (Informatics and Liberties) to the site administrator.

Personal data protection

Identity of the data controller

The Site is published by the operating company whose contact details are above.
Access to the website and the use of its content are carried out within the framework of the terms of use described below.

Nature of personal data

"Personal data" means any personal information that you are likely to share with the operating company and which may enable the latter, directly or indirectly, to identify you as a natural person, for example when visiting the website, requesting information, booking a room and other services.

Personal data collected

You may be asked to provide your personal data when browsing the website of the operating company.

The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". The information requested marked with an asterisk is mandatory because it is essential for the processing of your various requests. The other information is intended to get to know you better and to improve the services offered to you. They are, therefore, optional.

The operating company collects and processes, in particular, your surname, first name, e-mail address, billing address, telephone number, IP address, connection data and browsing data, your preferences and centres of interest (non-smoking room, preferred room, type of stay...), your online reviews.

When is your personal data collected?

  • You browse the website (IP address and Cookies) and consult products or services;
  • You send the operating company your observations/comments in certain sections, via questionnaires or contact forms, official page of the social networks of the operating company ;
  • You send the operating company an e-mail message;
  • You subscribe to the newsletter mailing list;
  • You share a page or an offer by sending an e-mail or via a social network;
  • You respond to a satisfaction questionnaire;
  • You request a quote.

Data storage

The information collected is stored in our various booking systems on secure, SSL-certified databases.

This database includes: customers' names, addresses, telephone numbers, extensions, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences as well as your history with us.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

  1. In order to manage your requests for information and reservations, as well as any loyalty programme;
  2. To improve and personalise the services of the operating company in order to facilitate your navigation on the website;
  3. To manage and follow up on all customer relations;
  4. To manage registration for news and promotional offers from the operating company (newsletter);
  5. To manage all your access requests according to the legislation in force;
  6. To manage unpaid invoices and litigation;
  7. To manage application requests within the framework of the operating company's job offers that have caught your attention, or any unsolicited application request;
  8. To measure quality and satisfaction.

In the absence of a response to the mandatory information, your request cannot be taken into account.

Commitments of the operating company with regard to the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company in the context of the collection carried out on the website will be indicated to you beforehand, via the presence of the asterisk "*" symbol. The operating company collects and processes your personal data only for the purposes described in this Legal Notice.

Proportionality and relevance:

The operating company only collects and processes personal data that is necessary for the proper processing of your request or for the personalisation of the services offered to you.

Time of data storage:

The operating company only keeps your personal data for the period necessary for processing in accordance with the applicable law.

Security and confidentiality:

The operating company undertakes to take the necessary measures to ensure the confidentiality of the data and not to disclose it to unauthorised third parties.

We may be required to pass on your personal information to local authorities, if required by law or in the course of an investigation and in accordance with local regulations.

As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and end pages, operating system, date, time and Clickstream data.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than yourself and cannot by themselves be sufficient to reveal your identity.

Respect for your rights:

You are informed of your rights of interrogation, access, rectification and opposition on legitimate grounds as well as your right to oppose commercial prospecting in accordance with the provisions of law n°78-17 of 6 January 1978.

Rights of access, rectification and opposition:

In accordance with the law n° 78-17 of January 6, 1978, relating to Computing, Files and Liberties, you benefit, on simple written request, from a right of access and rectification on the information concerning you.
You can also, for legitimate reasons, oppose the processing of data concerning you.

To exercise one of these rights and obtain communication of the information concerning you, simply contact the operating company whose contact details are accessible at the beginning of this Legal Notice.

Cookies

When consulting the website, certain information relating to the navigation of your terminal is likely to be recorded in files called "Cookies" installed on your terminal, subject to the choices that you would have expressed concerning cookies and that you can modify at any time.

A cookie is a small text file saved in a dedicated space on the hard disk of your terminal when you consult an online service using your browser software. It allows its issuer to identify the terminal in which it is stored, for the duration of the validity or storage of the cookie.

The cookies that the operating company issues are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices, which result from the settings of your browsing software used during your visit to the website and whose settings you can modify at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website

Only the issuer of a cookie is likely to read or modify information contained therein.

Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that allow the operating company:

  • to generate statistics and the various elements that make up the website (sections and content visited, path) in order to improve the browsing experience offered;
  • to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, their number of displays, the number of clicks and browsing information.

Example analytics cookies

  • _ga Analytics: recording browsing data
  • __utm Analytics: recording browsing data
  • _gac Campaign : recording browsing data from advertising campaigns

Cookies and social network plug-ins (social buttons)

The operating company is likely to include on the website tools for sharing content with other people or for letting these other people know about your consultation or your opinion regarding content on our website. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process employed by the following social networks in collecting information:

  • Facebook Connect: connection using one's Facebook account;
  • Facebook Social Graph: sharing the page on Facebook;
  • Pinterest: sharing the page on Pinterest;
  • Linkedin: sharing the page on Linkedin;
  • Instagram: sharing the page on Instagram.

Cookies and machine identifiers for the purpose of securing transactions

We inform you that during your order, the operating company, or its service providers acting on its behalf, may deposit cookies or collect information relating to your terminal, in particular information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to enable the identification of your equipment for the purpose of securing transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos etc.) displayed in the advertising spaces of the operating company are likely to contain cookies issued by third parties which may make it possible, during the period of validity of the cookies, to count clicks, but also to offer you the most suitable advertisements according to your browsing behaviour, centres of interest and preferences.

Refusing advertising cookies has no impact on the use of the site and will not lead to the cessation of advertising on the site or on the internet. It will only result in advertising being displayed that does not take into account your interests or preferences.

These cookies are mainly dependent on the advertising companies. We cannot list them exhaustively:

  • AdWords: purchase of sponsored keywords displayed on Google
  • Facebook Custom Audience
  • targeted advertising: recording of browsing path

Targeted advertising

The site may contain cookies issued by third parties (advertising agencies and tools) and allow the latter, during the period of validity of this cookie to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content likely to correspond to your previous browsing on the site.

In no case does this data collection allow these service providers to identify you personally. Your name, first name, user name, postal address, e-mail address and password are in no way communicated to third parties without your prior and explicit consent.

Your choices concerning cookies

You have several options for managing cookies. Any settings you may undertake will be likely to modify your internet browsing and your conditions of access to certain services requiring the use of cookies.

The choices offered to you by your browser software

You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc...) so that cookies are stored in your terminal or, on the contrary, that they are refused.

Refusing cookies

If you refuse the saving of cookies, certain functionalities, such as identification / connection to your personal space, customisation of your navigation (choice of favourite language for example) will no longer be available.

The operating company declines all responsibility for the consequences linked to the degraded functioning of its services and functionalities due to the refusal of the cookie.

How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to change your cookie wishes.

For Internet Explorer™:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click on the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings. Click the Show Files button. Click the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window that contains the list of files, then double-click OK to return to Internet Explorer.

For Safari™:

https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.

For Chrome™:

https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. On the browser toolbar, click More. Move your cursor to More Tools, then click Clear Browsing Data. In the Clear Browsing Data window, select the Cookies and data from other sites or plug-ins and Cached images and files checkboxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click Clear Browsing Data.

For Firefox™:

https://support.mozilla.org/fr/kb/Activeretdsactiverlescookies
Or
Go to the browser's "Tools" tab and then select the "Options" menu. In the window that appears, choose "Privacy" and click on "Delete specific cookies". Locate the files that contain the name of the operating company. Select them and delete them.

For more information on cookies

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/en/cookies-les-outils-pour-les-maitriser

Seizure of the Consumer Mediator

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer the matter to the Tourism and Travel Mediator, whose contact details are currently as follows:
Mediator for Tourism and Travel,
MTV Mediation for Tourism and Travel
BP 80 303
75823 Paris Cedex 17